Terms and Conditions of Use: Please carefully review the following terms and conditions outlined below. By utilizing this website/internet-based platform, you expressly agree to be bound by all the terms described herein and those incorporated by reference. If you do not consent to all of these terms, it is strongly recommended that you refrain from using this website/internet-based platform.
Diagnostics Master:
The domain name www.diagnosticsmaster.comis denoted as the website, an internet-based portal, and Diagnostics Master is legally incorporated under MSME with registration number Udyam-DL-06-0098664(hereinafter referred to as “Diagnostics Master” or “We” or “Our” or “Us” or “Company”), maintaining its registered office at BJ-14, ground floor, Shalimar Bagh, Northwest Delhi, New Delhi–110088.
Upon accessing, browsing, or engaging in any transactions on the Website, or availing any Services, you explicitly express your agreement to be bound by these Terms of Use. Additionally, by implicitly or explicitly accepting these Terms of Use, you also acknowledge and consent to be bound by our policies, including the Privacy Policy (as outlined in Part B below), and other regulations, guidelines, policies, terms, and conditions relevant under applicable law(s) in India and other jurisdictions for the purpose of accessing, browsing, transacting on the Website, or availing any Services. These rules, guidelines, policies, terms, and conditions are deemed to be integrated into and considered integral parts of these Terms of Use. If you navigate away from the Website to a third-party website, you may be subjected to different terms and conditions of use and a privacy policy specified on that website. In such circumstances, the terms and conditions of use and privacy policy of that specific website will govern your usage of it.
Your utilization, access, or transactions on the Website, as well as the use of Services (as defined herein below) hosted or managed remotely through the Website, are subject to the subsequent terms and conditions (hereinafter referred to as the Terms of Use”), encompassing the relevant policies incorporated herein by reference. These Terms of Use constitute a legally binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on one part and Diagnostics Master on the other part.
The Website serves as a platform that facilitates:
diagnostic services provided by various third-party diagnostic centers (“Third Party Labs”);
online medical consultancy services/second opinions provided by third-party independent doctors (“Medical Experts”); and
online advertisements of various sponsors advertising and marketing their goods and services (“Third Party Advertisers”). The collective term for Third Party Labs, Medical Experts, and Third Party Advertisers is “Third Party Service Providers”. Additionally, the Website serves as an information platform offering health and wellness-related information (“Information Services”) to Users accessing the Website. The services provided by Third Party Service Providers and the Information Services together are referred to as the “Services”.
You explicitly agree and acknowledge that the Website serves as a platform for You and Third Party Service Providers to connect and engage in transactions. Diagnostics Master is not and cannot be considered a party to, or control in any manner, any transaction between You and the Third Party Service Providers, except as expressly provided in these Terms of Use.
The agreement between the Third Party Service Providers, You, and Us shall be governed by these Terms of Use. The Services are extended to natural persons who have willingly agreed to use the Website after completing the necessary registration process, as determined by Us from time to time (referred to as“You” or “Your” or “Yourself” or “User”, terms which also encompass natural persons accessing the Website merely as visitors). These Services are provided through various modes, including the issuance of discount coupons and vouchers redeemable for various services offered for sale by relevant Third Party Service Providers. To facilitate the relationship between You and the Third Party Service Providers via the Website, Diagnostics Master will send promotional content to You, including, but not limited to, emailers, notifications, and messages.
Diagnostics Master retains the right to modify or change these Terms of Use, or any policy or guideline of the Website, including the Privacy Policy, at any time and at its sole discretion. Any alterations or modifications will take effect immediately upon posting the revised version on the Website. You waive any right to receive specific notice of such changes or modifications. Your continued use of the Website will confirm Your acceptance of such changes or modifications. Therefore, it is advisable to regularly review these Terms of Use and applicable policies to understand the terms and conditions governing Your use of the Website.
To use the Website, it is a prerequisite that You must be 18 (eighteen) years of age or older. By visiting the Website or accepting these Terms of Use, You assert and guarantee to Diagnostics Master that You meet the age requirement and possess the right, authority, and capacity to use the Website. You further agree to abide by these Terms of Use.
These Terms of Use are published in compliance with, and are governed by the provisions of Indian laws, including but not limited to:-
The Indian Contract Act, 1872 (“Contract Act”);
The (Indian) Information Technology Act, 2000 (“IT Act”) and the rules, regulations, guidelines, and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Guidelines”);
The Indian Medical Council Act, 1956 read with the Indian Medical Council Rules, 1957;
The Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020.
Diagnostics Master grants You authorization to view and access the content on the Website solely for the purpose of availing the Services, such as visiting, using, ordering, receiving, delivering, and communicating, all in accordance with these Terms of Use. The contents on the Website, including information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement, and assembly of content, encompass Third Party Service Providers’ content (“Third Party Content”) as well as in-house content provided by Diagnostics Master, including, but not limited to, text, copy, audio, video, photographs, illustrations, graphics, and other visuals (“Diagnostics Master Content”) (collectively, “Content”). The Diagnostics Master Content is the property of Diagnostics Master and is protected under copyright, trademark, and other applicable laws. You are prohibited from modifying the Diagnostics Master Content or reproducing, displaying, publicly performing, distributing, or using it in any way for any public or commercial purpose or for personal gains.
Adhering to these Terms of Use will grant You a personal, non-exclusive, non-transferable, limited privilege to access and transact on the Website. These Terms of Use constitute an electronic record under the IT Act and its relevant rules, as applicable and amended periodically. This electronic record is generated by a computer system and does not necessitate any physical or digital signatures.
USE OF SERVICES AND THE WEBSITE:
Diagnostics Master is responsible for maintaining a record of all prescriptions uploaded by the Users.
Advertising Guidelines for the Website :
As part of the Services provided by us, we facilitate and permit Third Party Advertisers to place advertisements on the Website. There are guidelines outlined below that Third Party Advertisers must adhere to for placing such advertisements (the “Advertising Policy”).
Advertisements relating to drugs:
Subject to the provisions of the Drugs and Magic Act, no person shall participate in the publication of any drug-related advertisement containing matters that:-
Directly or indirectly give a false impression regarding the true character of the drug;
Directly or indirectly give a false impression regarding the true character of the drug;
It is clarified that Third Party Advertisers will comply with all provisions of the Drugs and Magic Act and the rules made thereunder. Additionally, Third Party Advertisers agree to be solely responsible for any penalty or action taken by governmental authorities for non-compliance with the Drugs and Magic Act and its rules.
Restricted Advertisements:-
Advertisements in the following categories are restricted and require approval on a case-by-case basis:
Advertisements that promote or reference alcohol;
Advertisements for online dating services;
Advertisements for gambling and games of skill;
Advertisements for online pharmacies or pharmaceuticals;
Advertisements for financial services;
Advertisements for lotteries;
Political advertisements.
Testimonials & Endorsements:
Any testimonials and endorsements in advertisements must comply with all applicable laws, industry codes, rules, and regulations. For example, a clear and conspicuous disclaimer is required if an endorser results were atypical or if the endorser was paid. Diagnostics Master recognizes and maintains a distinct separation between advertising and sponsored content and editorial content. All advertising or sponsored content on the Company Website will be clearly and unambiguously identified. A click on an advertisement may only link the User to the website of the Third Party Advertiser(s).
As part of the Services, Diagnostics Master Content on the Website is targeted at the general public for informational purposes only and does not constitute professional medical advice, diagnosis, treatment, or recommendations of any kind. Diagnostics Master Content is subject to the following rules/information:
Diagnostics Master Content is original and relevant to the general public;
Topics for Diagnostics Master Content are selected by our board of qualified experts consisting of certified medical experts, pharmacists, and medical professionals;
Topics for Diagnostics Master Content are chosen based on current health news, drug alerts, new drug launches, and the latest medical findings published in peer-reviewed medical journals.
Diagnostics Master upholds principles of fairness, accuracy, objectivity, and responsible, independent reporting. Members of Diagnostics Master must fully disclose any potential conflict of interest with any Third Party Service Providers. The editorial staff of Diagnostics Master is committed to providing objective, accurate, and balanced accounts of events and issues. The Diagnostics Master editorial board includes:
Dr. Neeraj Wadhwa MBBS, MD
Dr. Mahima Wadhwa MBBS, MD
Diagnostics Services -
The Website and Diagnostics Master shall bear no liability or responsibility for the tests conducted and reports generated by Third Party Labs. Diagnostics Master does not guarantee or represent the correctness, completeness, or accuracy of these tests.
Diagnostics Master, at its sole discretion, reserves the right to suspend the ability of Third Party Labs or Users to use or access the Website at any time while investigating complaints, alleged violations of these Terms of Use, or for any other reason. Diagnostics Master also has the right to edit profiles of Third Party Labs to enhance their suitability for package searches on the Website. If Third Party Labs and/or Users identify any incorrect information on the Website related to them, they can rectify it personally or promptly inform Diagnostics Master for corrections. Diagnostics Master holds no liability or responsibility in this regard.
Terms for Utilizing Online Doctor Consultancy Services:
The determination of diagnostic and treatment services typically falls within the purview of a physician. Consequently, Medical Experts may lack awareness of facts or information that could influence their opinion on your diagnosis. To address this limitation, Diagnostics Master strongly recommends maintaining communication with an on-ground physician and sharing the Diagnostics Master opinion with them. By initiating a medical opinion request through the Website, you acknowledge and agree to the following:-
The advice, information, or opinion on your diagnosis may be limited and provisional.
The medical opinion is not a substitute for an in-person visit with a physician and does not establish an actual doctor-patient relationship.
The Medical Expert relies on information provided by you, and any demonstrated falsification, misleading details, or incompleteness will render the opinion null and void.
In the case of a second opinion where differences arise between our Medical Experts and your physician, you bear the responsibility to decide on online or offline consultation, procedure, and/or treatment.
In some instances, the Medical Expert may deem the transmitted information of inadequate quality and may request more details, refusing to answer the query without them.
Rarely, Medical Experts may find certain queries unanswerable without physically examining the patient/Users, leading to a refusal of the Consultation.
Delays in medical evaluation and answers may occur due to deficiencies or failures of the service, as mentioned in these Terms of Use.
In extremely rare cases, security protocol failures could result in a breach of privacy of personal medical information.
ELIGIBILITY
To avail the Services and/or transact with Third Party Service Providers through the Website, registration is mandatory, following the procedure established by Diagnostics Master. During the registration process, the company may collect the following personal information:
Name
User ID
Age
Gender
Address (including country and ZIP/postal code)
Phone number
Valid financial account information
Password chosen by the User
Other details voluntarily provided by You
Access to the Website through registration is restricted to natural persons who are not competent to contract’ under the Contract Act. Minors, un-discharged insolvents, and individuals with similar legal standings are ineligible to register on or access the Website. By registering, accessing, or using the Website, You acknowledge and declare to Diagnostics Master that you are competent to contract’ under the Contract Act, possessing the right, authority, and capacity to use the Website and agree to abide by these Terms of Use.
A registered ID is intended for single-user use, and Diagnostics Master does not permit sharing a single login/registration ID among multiple individuals. However, a registered user, acting as a parent or legal guardian of a person ‘competent to contract’ such as minors or persons with unsound minds, may access and use the Website to procure Services on their behalf. Organizations, companies, and businesses are prohibited from becoming registered members on the Website or using the Website through individual members. You agree and acknowledge that You will:
Create only 1 (one) account;
Provide accurate, truthful, current, and complete information when creating Your account and in all Your dealings through the Website;
Maintain the security of Your account by not sharing Your password with others and restricting access to Your account and Your computer;
Maintain and promptly update Your account information;
Promptly notify Diagnostics Master if You discover or otherwise suspect any security breaches relating to the Website;
Receive communication from Diagnostics Master only through your registered mobile number and/or email address or such other contact number or email address that you may designate;
Take responsibility for all activities occurring under Your account and accept all risk of unauthorized access;
Solely be responsible for updating your registered mobile number and/or email address on the Website in the event of a change.
The Website utilizes temporary cookies for technical administration, research, and development, and User administration. Diagnostics Master may permit authorized third parties to place or recognize a unique cookie on Your browser for serving advertisements or optimizing services. Personally identifiable information is not stored in the cookies. Diagnostics Master reserves the right, at its sole discretion, to permanently or temporarily suspend Users, bar their use and access to the Website at any time while investigating complaints or alleged violations of these Terms of Use, Services, or for any other reason.
OTHER TERMS
Management of Personal Information:
Diagnostics Master upholds adherence to taxes, legal requirements, statutory registrations, and reporting. It is important to note that Diagnostics Master assumes responsibility solely for its income tax obligations. Subscription fees for the Services, if applicable, can be conveniently paid online through the Website. The processing of online fee payments involves third-party support, and Diagnostics Master cannot be held responsible for any loss or damage incurred by Users or Third-Party Service Providers during this transaction. Offline payment options are available, allowing fees to be either collected in person or mailed to Diagnostics Master at its office address: BJ-14 ground floor, Shalimar Bagh, Delhi - 110088, India.
All fees mentioned are exclusive of applicable taxes. Diagnostics Master reserves the right to modify the fee structure, with such changes communicated through the Website as valid and agreed communication. To facilitate payments, Diagnostics Master may require details such as User’s/ Third Party Service Providers’ bank account, credit card numbers, etc. Users are encouraged to review the Privacy Policy for insights into how Diagnostics Master handles confidential information.
Payment methods are secured through API integration.
Charge-back Options:
Charge-back options are not available.
Covenants:
All Covenanters agree not to engage in activities such as:
Sharing information that does not belong to them.
Creating content that is harmful, insulting, or violates various criteria.
Infringing on patents, trademarks, copyrights, or other proprietary rights.
Violating any applicable laws.
Impersonating others.
Deceiving or misleading recipients with false information.
Creating content harmful to children.
Including software viruses or code designed to disrupt computer resources.
Engaging in activities prohibited by law, including those related to drugs.
Spreading false information with the intent to mislead or harass.
Threatening national unity, integrity, defense, security, or sovereignty.
Additional Prohibitions:
Covenanters are also restricted from:
Violating the integrity or security of the website or Diagnostics Master content.
Transmitting disruptive or competitive information.
Intentionally submitting incomplete, false, or inaccurate information.
Making unsolicited communications to other Covenanters.
Using tools or mechanisms to navigate or search the website.
Attempting to decipher, decompile, disassemble, or reverse engineer any part of the website.
Attempting to decipher, decompile, disassemble, or reverse engineer any part of the website.
Framing, hotlinking, or deeplinking any Diagnostics Master content.
Enforcement and Actions:
Diagnostics Master has the right to disable or remove information violating these terms and preserve such information for at least 90 days for potential investigation purposes. Non-compliance with applicable laws, rules, regulations, or the terms of use may result in the immediate termination of access or usage rights and the removal of noncompliant information.
Liability:
In cases of non-compliance by a Covenanter with applicable laws, rules, regulations, or the terms of use, Diagnostics Master reserves the right to immediately terminate access or usage rights and remove noncompliant information. The liability rests with Party Labs or the Third Party Pharmacies.
Medical History Sharing:
Users sharing their medical history during interactions with Medical Experts do so at their own risk. Diagnostics Master retains the right to keep such information for providing services to the Users.
Consultation Services:
Regarding Consultation Services, once the patient selects the type of treatment (Homeopathy, Allopathy, or Ayurveda) and specifies the disease, Diagnostics Master will determine the appropriate Medical Expert based on user-provided information. However, the Protected Entities are not liable for losses due to such decision-making or for any Consultation provided or e-prescription issued by the Medical Expert using the online medical consultancy interface.
Facilitator Role of Protected Entities:
Users recognize that Protected Entities act as facilitators by providing a platform for interaction and transactions between parties. The Protected Entities are not liable for losses related to services offered through the website.
Limitation of Liability:
The total aggregate liability of the Protected Entities to any other parties for damages, losses, or causes of action arising from these Terms of Use or the use of the website shall not exceed INR 1000/-. Diagnostics Master accepts no liability for errors or omissions on behalf of other parties.
Non-Liability Instances:
The Protected Entities are not liable for the failure of Users or Third-Party Service Providers to provide agreed services, be available at appointed times, or for the cancellation or rescheduling of appointments. Additionally, the Protected Entities are not liable for any comments or feedback given by Users regarding the services provided by Third-Party Service Providers.
Non-Liability Clause for Services:
The Protected Entities are not liable in any circumstance for the failure of Users or Third-Party Service Providers to deliver agreed-upon services, be available at scheduled times, or for the cancellation or rescheduling of appointments. The Protected Entities are also not responsible for any comments or feedback provided by Users concerning services offered by Third-Party Service Providers.
Indemnity Agreement:
Covenanters commit to defending, indemnifying, and holding harmless Diagnostics Master, the Protected Entities, independent contractors, service providers, consultants, licensors, agents, representatives, and their respective directors, officers, and employees. This includes claims, losses, liability, damages, and/or costs arising from or related to Covenanter access to or use of the Website, violation of these Terms of Use or any applicable law(s), infringement of the rights of others, including intellectual property rights, or Covenanter conduct in connection with the Website.
Waiver:
No provision is waived unless in writing and signed by Diagnostics Master. Waiver of one breach does not excuse other breaches.
Contact Information:
Contact Information - For grievances or inquiries, contact customer service at help@diagnosticsmaster.com.For questions about Diagnostics Master, reach out to help@diagnosticsmaster.comor via the contact information available on the website.
Customized packages are also available based on individual health needs. Contact Us for more information.
